Support Registration & Academic Services by performing administrative duties under general supervision. This position assists students, faculty and staff in all aspects of Registration & Academic Services responsibilities, and is required to demonstrate effective customer service skills with the general public and across the University. In addition to serving as the secondary point of contact for the office, this individual is responsible for processing registration changes, coordinating the student petition process, and administering University transcripts.
Job Functions: Administrative Services
Facilitate special registrations for High School Scholars, Engineering CO-OP, Geology Field Camp, and exchange students.
Analyze and approve requests for undergraduate Apprentice Teaching; provide agreements to Provost's Office; contact students to resolve concerns.
Process drop/add requests as submitted by students.
Assist students, faculty, and staff with questions related to registration procedures, including drop/add requests, required petitions, and overload requests while following the Rules and Procedures of the Faculty.
Coordinate the Student Petition Process
Enforce policies and advise students on procedures for submitting petitions.
Analyze and review student petitions for accuracy and completeness.
Create agenda, prepare petitions, post on team drive and notify Standing of Graduate Students (SOGS) Committee members of graduate petition availability.
Collect undergraduate student petitions and submit to the Dean of Students Office for review by the Standing of Students (SOS) Committee.
Execute changes to academic records as required by the undergraduate and graduate committee actions.
Compose notifications on behalf of the SOGS Committee notifying students and departments of outcomes.
Update student academic records as needed to reflect academic and disciplinary actions and complete all corresponding registration changes. Create appropriate annotations for academic transcripts.
Process all University withdrawal, leave of absence, and readmission notifications.
Adjust student academic standing as determined by the Standing of Students Committee at the completion of each semester.
Issue official transcripts utilizing third party service and Banner to fulfill student requests.
Maintain the Parchment Storefront and corresponding department webpage for updates to information concerning the process for ordering transcripts.
Provide documentation, instruction, and training on the use of the transcript ordering service.
Assist with the evaluation of software services and troubleshoot technical issues.
Serve as a direct point of contact for office visitors and calls; triage inquiries as needed.
Assist with management of department email account, responding to messages or forwarding as needed.
Facilitate process for University awards and prizes in conjunction with the Provost's Office and Academic Departments: update Convocation program, make Banner changes, and request payments.
Assist other staff as needed with daily operations, heavy workloads, and special projects to keep the department or office functioning smoothly and efficiently.
This position works with minors
Periods of high volume/workload or overtime; typically at the beginning of each semester and during registration
Occasional evening, holiday or weekend hours to support special office events
High school diploma or equivalent combination of education and experience
One year of related work experience
Excellent communication and interpersonal skills
Excellent writing ability and organizational skills
Solid computer skills with experience using word processing and spreadsheet software
Successful completion of standard background checks including but not limited to: social security verification, education verification, county and national criminal background checks, PATCH, FBI fingerprinting, Child Abuse Clearance. Based upon the requirements of the position Lehigh may also request credit history reports, motor vehicle checks and professional license/certification verification
Lehigh is a premier residential research university, ranked in the top tier of national research universities each year. We are a coeducational, nondenominational, private university that offers a distinct academic environment of undergraduate and graduate students from across the globe.